Group3: Information Management & Representation

After examining WHO’s website, we felt that there are a lot of information not so well organized. We aim to check through the data and information WHO-HAC already had and might approach, and build the information core structure. So that the outcome of our group can serve as an inner engine for further usage.

§ 1. Description of Our Group:

Our mission is to aggregate and represent information from different sources within and outside WHO, enabling different target groups to access relevant data or learn about HAC’s field of work.

1.1 What we are interested in:

  • Data management, particularly merging data from different sources
  • Information Architecture
  • Visualization and easily approachable presentation of complex information

1.2 What result we want to achieve:

  • aggregate the enormous amounts of data from different sources in the organization
  • go through all the possible information sources (eg: internet, government, NGO…etc.), include data from external sources
  • figure out the underlying patterns of that information
  • make structure out of it, visually represent it

§ 2. The Plan (proposal):

2.1 Benchmarking

  • compare similar web services: what’s inspirational; what can be improved
  • how do other organizations aggregate this kind of information
  • what are the current practices of WHO; and how is WHO perceived by public

2.2 Brainstorming

  • what possible solution we can propose
  • how do “new” practices (social media, semantic technologies…) enable enhancements of the current practice

2.3 Workshop A: with HAC staff and Fellow Students in Geneva

We believe workshop is the most effective way to build common ground. If this workshop proposal is approved, we will work out a more specific workshop plan.

The general idea is that, we Group3 will be serving as facilitator to offer a relevant scenario in a health crisis, HAC staff will be playing the role as they are in such situation, and our fellow students can be assigned different roles involved. By rehearsing the crisis scenario, participants would gain insight from different perspectives. Only when misunderstanding was pointed out can agreement be achieved. It will also help us find weak links and test our proposal, so to make improvement.

Rough suggestion for the schedule: early stage of this project (as soon as possible)

  • Understanding the organization structure &way of working (can be done by HQ visiting and casual interview with HAC staff)
  • A presentation of our proposals, including benefits and risks of “new” approaches
  • Workshop: eg. Brainstorming, Scenario and Role Play…etc. to build common ground
  • Taking the input from the workshop, we can adjust our solution accordingly

2.4 Workshop B: with Group 1 &2

The mission of our group is closely related to the information structures created by the other groups. Workshop B aims at enabling common understanding and cooperation among different groups. This can be done inside TAIK.

Schedule suggestion: middle stage of this project

  • when other 2 groups become clear about what their output, we arrange workshop to reach the common understanding
  • we propose our refined solution from workshop A, get feedback from other groups
  • refine our solution and facilitate other groups.

2.5 Solution & Outcome

  • a set of suggestions to HAC, based on the Geneva workshop and our research
  • some prototype
  • ideally, something that HAC can put into immediate use even as a beta/prototype

§ 3. Questions to be worked on with HAC:

These are most likely topics for the suggested workshop. Hopefully, this listing would enable WHO to select the appropriate contacts for our team.

3.1 Current practice

  • what kind of data/information HAC collects from internal sources? (eg. scientific figures? medicare document? unique case document?)
  • what kind of tools are used for the management of the information?
  • what are the processes for publishing “official” WHO publications?

3.2 Visions/Development work inside WHO

  • what are the strategic goals for the development of HAC PR

3.3 Limitations

  • given the “official” status of WHO, what are the restrictions for using external data in publications under the WHO brand?

3.4 Target groups / communication challenges

  • what are the problems with the current way of handling, presenting and accessing information?
  • should we concentrate on a specific target group (e.g. “internal expert users”, “the public”, “the media” etc.)

Note: some of the questions in the last section might be obscure, we expected to analyse and work out the answers with HAC staff together, if the Workshop A proposal is approved.

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