Some toughs about toolkit & Storytelling

Personally I am interested in teaching/learning and storytelling.

Reading the WHO post  I saw two point that  I am interested in : “toolkit” of essential health emergency management documents and country information and storytelling describing motivation to work in WHO.
So I started to think about those.

Toolkit
If I understood well the toolkit  serves mainly for 2 kind of groups of people:

a) People who are going  to the country
b) Who already is in a country

Both of them needs some basic instruction/info about the field. Thinking about this issues I came up with this different needs/necessity that the toolkit might have  and take under the consideration:

Toolkit Fig.

  • The data  must be is easily updated, so which are the tools meanly used in WHO, who does the work?
  • Do they need the versioning for the documents?
  • Toolkit must support different file formats: video’s, sound, pictures, html, world /pdf documents
  • Languages – is the toolkit only in one language or in different languages? If there is more that one language how  to manage different languages smoothly  (this is very big issue and creates problems – in previous work we had manuals in 3 languages and this needs very much coordinating)?
  • Easy to browse by pc/mac /mobile phone/low connections. Toolkit must have some search engine to facilitate to find info.  When you are in the field it is important that you find what you are looking for quickly, I suppose 🙂
  • The user must be able to pack content  and be able to download it  easily on he’s/hers computer before to departure…
  • Connect toolkit whit field people:  Experiences from the field  Tips an Tricks from  people who has been in a country. In this way they could shear there’s experience.

Toolkit interface could use the semantic web …. It could give some fresh ideas to the documentation data display …. (see Sebastian’s post).

There are many content/document management systems, also open source. I did some web search and found some.  Some of them I know from my previous work ( I used also Sharepoint for a while…) I listed some of those here below to just to have a look:

– Alfresco – Open Source SharePoint Alternative
– Confluence

Doing design for these platforms is tricky and the architecture must be designed and the roles established very well. If  the roles and the guide lines are not respected everything ends up in a mess and nobody finds anything at the end .The users will not use application because it is frustrating to find  info/content.

Of course there are some free file sharing …:

– Google Docs

– 4 Shared – for large  space  you pay.

Of course there is some software  that you can  use for writing  manuals ( stand by or web based)
I used RoboHelp (Adobe) but here is a long list.
Usually they provide multi-author capabilities .
Storytelling

In this days here at Helsinki is running DocPoint (documentary film festival). Wednesday I saw documentary’s made by using video and animation  and there where very effective. One of those was  Jonas Odell’s short films. Some nice ideas ….

Most of all I think that the main point is understand the focus group:

  • To whom  we communicate and what?
  • Point of view and how to tell:  Somebody who has been helped by WHO telling he’s/hers experience, WHO people journey/journeys on field during the crises  – just examples.
  • To do this we need to speak with people and see what kind of material they have.
    Here are my ideas  & toughs for now …

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