Personally I am interested in teaching/learning and storytelling.
Reading the WHO post I saw two point that I am interested in : “toolkit” of essential health emergency management documents and country information and storytelling describing motivation to work in WHO.
So I started to think about those.
If I understood well the toolkit serves mainly for 2 kind of groups of people:
a) People who are going to the country
b) Who already is in a country
Both of them needs some basic instruction/info about the field. Thinking about this issues I came up with this different needs/necessity that the toolkit might have and take under the consideration:
- The data must be is easily updated, so which are the tools meanly used in WHO, who does the work?
- Do they need the versioning for the documents?
- Toolkit must support different file formats: video’s, sound, pictures, html, world /pdf documents
- Languages – is the toolkit only in one language or in different languages? If there is more that one language how to manage different languages smoothly (this is very big issue and creates problems – in previous work we had manuals in 3 languages and this needs very much coordinating)?
- Easy to browse by pc/mac /mobile phone/low connections. Toolkit must have some search engine to facilitate to find info. When you are in the field it is important that you find what you are looking for quickly, I suppose 🙂
- The user must be able to pack content and be able to download it easily on he’s/hers computer before to departure…
- Connect toolkit whit field people: Experiences from the field Tips an Tricks from people who has been in a country. In this way they could shear there’s experience.
Toolkit interface could use the semantic web …. It could give some fresh ideas to the documentation data display …. (see Sebastian’s post).
There are many content/document management systems, also open source. I did some web search and found some. Some of them I know from my previous work ( I used also Sharepoint for a while…) I listed some of those here below to just to have a look:
Doing design for these platforms is tricky and the architecture must be designed and the roles established very well. If the roles and the guide lines are not respected everything ends up in a mess and nobody finds anything at the end .The users will not use application because it is frustrating to find info/content.
Of course there are some free file sharing …:
– 4 Shared – for large space you pay.
Of course there is some software that you can use for writing manuals ( stand by or web based)
I used RoboHelp (Adobe) but here is a long list.
Usually they provide multi-author capabilities .
In this days here at Helsinki is running DocPoint (documentary film festival). Wednesday I saw documentary’s made by using video and animation and there where very effective. One of those was Jonas Odell’s short films. Some nice ideas ….
Most of all I think that the main point is understand the focus group:
- To whom we communicate and what?
- Point of view and how to tell: Somebody who has been helped by WHO telling he’s/hers experience, WHO people journey/journeys on field during the crises – just examples.
To do this we need to speak with people and see what kind of material they have.
Here are my ideas & toughs for now …